total telecoms news |
|
Total Telecom latest issue! |
-
Cover story: Boxing clever
Vodafone is shaking up its European strategy as it looks to convergence and in-country consolidation to counter falling mobile voice revenues. To help it punch its weight it will draw on lessons learned by its subsidiary SFR in France’s advanced broadband market; and its growing fixed-line operations will play an increasingly important role.
In ..
-
UK next-gen networks: Not content
A SPATE OF POTENTIAL content developments in the UK has re-ignited the debate over how best to deal with overloaded networks, as well as how to fund the next generation of broadband access networks. They have also served to highlight the likely dominance of a few content players in the market.
That has not gone unnoticed by the regulators. The f..
-
Enterprise services: Standing out
EUROPE’S BIG operators are reorganising their enterprise businesses to better compete in the face of the global downturn. Orange, BT, Telefonica and T-Systems all are trying to stand out in a crowded market.
Orange this month is set to show off its business sector finery, unveiling its Enterprise Line of Business (ELoB). Essentially it will cons..
-
Videoconferencing: A time for presence
RISING videoconferencing usage shows that it is not all gloom for vendors and operators in the current financial downturn.
Service providers and hardware manufacturers are betting on growth in telepresence and mobile videoconferencing across all customer segments, from high-end enterprise users right down to mass-market consumers.
TeliaSonera..
-
Competition in South Africa: Order!
A RECENT court case in South Africa promises to shake up the country’s telecoms market and introduce much greater competition in providing network services.
In August, the Johannesburg High Court ordered the telecoms regulator to issue an Electronic Communications Network Service (ECNS) licence to Allied Technologies (Altech), a local value-adde..
-
Environmental policies: Green gauges
THERE ARE stark differences in how effectively the world’s largest ICT companies are working to improve their environmental performance, according to a new report conducted by Gartner Research and the World Wildlife Fund for Nature (WWF).
BT, Hewlett-Packard, Fujitsu and IBM performed well in all the categories assessed by the report, such as su..
-
Focus: CRM: Counsel workers
Poor customer relationship management (CRM) can leave both customer and service provider feeling in need of therapy. For operators the balance is tricky: invest too little and customers could rebel against a poor experience; on the other hand, the latest systems can mean substantial investment in technology, integration and staff training.
But c..
-
Focus: CRM: Real-time analytics: Dynamic responses
USING REAL-TIME analytics to automate decision-making processes related to customer service and sales could save operators time and money, say proponents. Yet few telcos are taking advantage of such tools, largely because of the complex integration, and initial costs, involved in implementing them.
Rather than rely on call centre and sales agent..
-
Focus: CRM: Enterprise CRM: I'm listening
As any agony aunt will tell you, listening is an important part of relationship management. Two years ago Vodafone set up Vodafone Global Enterprise (VGE) as a direct response to demands from multinational corporations (MNCs) for more integrated services, lower costs and a single contract for their entire footprints.
“They told us we needed to b..
-
Focus: CRM: Self-provisioning: Social skills
Self-provisioning through Web portals has been an important part of customer relationship management for some time. But now some newer Internet models are making a mark. Telecoms operators’ technology-minded customers have become accustomed to finding potential fixes to broadband and mobile problems through online social networks.
“Telcos have c..
-
Focus: CRM: Mobile payments: Banking on success
OPERATORS SEE an opportunity for mobile payment and banking services in emerging markets where the majority of citizens have no access to banks. But that brings a whole set of unique customer relationship management requirements.
South African mobile banking provider Wizzit has a client base quite different to what you would expect in Europe: fa..
-
Tech briefing: IPTV services: Demanding work
IPTV is now a mass-deployed service, but it still presents operators with considerable network and organisational challenges. Operators are having to address consumers’ changing demands in terms of content, such as increasing on-demand programming. As a result, models are evolving in relation to how and where content is stored and distributed in or..
-
TME: Mobile gaming: Open season
On the surface it appears the future of the mobile games sector looks bright. Mobile data services are finally showing healthy growth, and more handsets are capable of running increasingly demanding applications.
Research company In-Stat in a new report estimates global mobile gaming revenues will top US$6.8 billion by 2013. But growth predictio..
-
Editor's view
This is something of a special year for the team at Total Telecom. It marks the 10th anniversary of our annual World Communication Awards, where we recognise the achievements of the great and good in our industry.
The WCA, which like Total Telecom was the brainchild of the late Malcolm Laws, was launched in 1999 against the backdrop of the ITU T..
|
|
